Frequently Asked Questions

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay. All payments are processed securely through Shopify Payments.

All transactions are secured, encrypted and handled by shopify payments which are PCI-DSS compliant.

Yes — email us within 1 hour of placing your order. After that, changes or cancellations are no longer guaranteed because your parcel may already be in transit. 

Yes. Sales tax is calculated automatically at checkout based on your shipping address. 

Enter your code in the “Discount” box at checkout. Offers may have limits or expiry dates. Majestic Oud reserves the right to amend or withdraw promotions at any time. 

We ship to the United States and Canada

USA: Within 3-5 business days Canada: 7-12 business days

• USA: Free on orders over US $80, otherwise US $8 flat.
• Canada: Free on orders over US $100, otherwise US $13 flat.

Yes. You’ll receive automated e‑mails with a live tracking link when your order is placed, dispatched, and delivered.

Orders shipped via UPS, USPS or DHL inside the USA. Orders in CANADA shipped via USPS.

E‑mail Customer Care with your order number and clear photos. If approved, we’ll e‑mail you a pre‑paid return label. Drop the parcel with the carrier within 3 days of label issuance.

Once we inspect your return, refunds are issued to the original payment method or as store credit within 14 business days. 

Majestic Oud covers shipping if we sent the wrong or damaged item.